Your order is safely protected by our 14-Day Exchange & Return Policy. If you are not satisfied with the product, simply contact us, with your order number, to request an exchange or return within 14 days of receipt.

After your request is approved, you can either visit one of our local shops with the product or send the product to us by post.

For exchanges, only exchanges for similar products or models at the same or lower price are available. Additional payment is required if you would like to exchange for a more expensive product.

For returns, only the unit price less any discount is refundable in the form of store credit to your account. Shipping fees and other charges are non-refundable. The refund will be made within 7 working days.

Only products that are unopened, unused, unworn, unassembled and uninstalled, and in their original and resellable condition, as determined by Petit Bazaar, are eligible for exchange or return.

The following products are NOT eligible for exchange, return, refund or cancellation (cancellation applicable to Event / Workshop only):

• Pierced Jewellery
• Socks
• Headwear
• Underwear
• Swimwear
• Furniture
• Mattresses
• Wallpaper
• Special Orders, including Pre-order, Back-order and Express Order Products (items we bring in specially for you by air)
• Personalised / Customised Products
• On Sale Products
• Gift Vouchers
• Products / Gifts / Services given in promotions / giveaways / contests / sweepstakes
• Event / Workshop (if cancellation is requested within 7 days before the date of the event / workshop, it will be handled with discretion)

If, after checking, the returned product does not meet the requirements for exchange or return, you will be asked to collect it at one of our local shops, or to pay the return postage if you prefer delivery.

In the unlikely event that you receive a faulty product, please inform us of the details of the defects, with photographs.